Careers

Job Title: Desktop Support Technician

Location: Chennai

CTC: 5-7Lpa

Position Purpose:

• This position is for the role of Administrator in IT Infrastructure & Production under Hardware Asset Management.
• He or she is in charge of all the hardware asset related transactions in the bank and executing the same with no error or have everything in control.
• He or she participates various audits across the year for asset management related area.

Responsibilities

Direct Responsibilities

Responsible for Hardware Asset Management Services, Managing IT infrastructure asset management team with the Objective of ensuring optimum services across the organization. Responsibility also include 2nd Level support for new branch/expansion of IT Infrastructure setup and support. Technical coordination with the vendors and provide assistance to DCX Management team on various initiatives.

• Track all IT assets throughout its lifecycle.
• Maintain Asset Records pertaining to Installations, Movements.
  o Maintaining the track of Assets (Desktops, Laptops, Printers, IP Phones and Other IT Assets)
  o Tracking IMAC calls and update the same in Asset Tool
  o Update of Inward / Outward Excel sheet

• Work with other IT Support team members & Suppliers on Hardware Replacement
• Preparing reports as and when required (MIS Reporting)
  o Generation of monthly Hardware Inventory Reports
  o Generation of weekly Asset Control Matrix
• Tracking of the entire asset across organization with actual business owner tagged at all times.
• Coordinate for Hardware Asset Management
  o Physical Assets Verification activity.
  o Disposal of assets as on when required
  o Stores re-arrangement on regular basis
  o Handling stores and stores activity efficiently
• Ability to learn fast, Good Analytical skills.
  o Co-ordination with Users / Technical towers / Stake holders / Vendors – via Phone or Mails (Good
  Communication)
  o Providing support to customers on any asset related queries
  o Coordination and Movement of Assets to and from other locations.
• Fixed Asset Reconciliation Annually with Finance records.

bachelor degree

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