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INDIA Tamil Nadu

Desktop Support Technician

Months of experience required: 

At least 5 years of experience

Employment Type:

Job Title: Desktop Support Technician

This position is for a top ranking bank in Europe, looking to fill up this position in the Chennai office.

Job Description

Job Title: Desktop Support Technician

Location: Chennai

CTC: 5-7Lpa

Position Purpose:

  • This position is for the role of Administrator in IT Infrastructure & Production under Hardware Asset Management.
  • He or she is in charge of all the hardware asset related transactions in the bank and executing the same with no error or have everything in control.
  • He or she participates various audits across the year for asset management related area.


Direct Responsibilities

Responsible for Hardware Asset Management Services, Managing IT infrastructure asset management team with the Objective of ensuring optimum services across the organization. Responsibility also include 2nd Level support for new branch/expansion of IT Infrastructure setup and support. Technical coordination with the vendors and provide assistance to DCX Management team on various initiatives.

  • Track all IT assets throughout its lifecycle.
  • Maintain Asset Records pertaining to Installations, Movements.
    o Maintaining the track of Assets (Desktops, Laptops, Printers, IP Phones and Other IT Assets)
    o Tracking IMAC calls and update the same in Asset Tool
    o Update of Inward / Outward Excel sheet
  • Work with other IT Support team members & Suppliers on Hardware Replacement
  • Preparing reports as and when required (MIS Reporting)
    o Generation of monthly Hardware Inventory Reports
    o Generation of weekly Asset Control Matrix
  • Tracking of the entire asset across organization with actual business owner tagged at all times.
  • Coordinate for Hardware Asset Management
    o Physical Assets Verification activity.
    o Disposal of assets as on when required
    o Stores re-arrangement on regular basis
    o Handling stores and stores activity efficiently
  • Ability to learn fast, Good Analytical skills.
    o Co-ordination with Users / Technical towers / Stake holders / Vendors – via Phone or Mails (Good
    o Providing support to customers on any asset related queries
    o Coordination and Movement of Assets to and from other locations.
  • Fixed Asset Reconciliation Annually with Finance records.

Education Qualifications

bachelor degree

Minimum Hard Skill Requirements

Excellent analytical skills.Strong relationship management skills.Strong management, project management, leadership skills and excellent complex problem solving skills.Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.Solid experience in various domains of solutions delivery (BFSI systems) and service delivery (server, network infrastructure and information system security etc.) is preferred.Ability to comprehend customer’s technology needs.In-depth understanding of the linkage between financial services, Information Technology and business value.Ability to develop solid business cases for implementing business enablement project.Excellent customer orientation and strong relationship management skill.Good management, coaching and staff development skills.Creative and analytical ability in problem resolution and Decision making skill.Excellent verbal and written English communication and presentation skill.The individual will be required to travel and work at various locations of the company in order to fulfil their duties as part of the IT team.Must be self-motivated and show initiative in different circumstances and under pressure.Must be team-oriented and show ability to work well under pressure.Multitasking ability.

Preferred Skills

Behavioral Skills:

  • Decision Making
  • Critical thinking
  • Creativity & Innovation / Problem solving
  • Adaptability

Transversal Skills: 

  • Ability to understand, explain and support change
  • Ability to manage a project
  • Ability to inspire others & generate people's commitment
  • Analytical Ability

Minimum Pay: 5,00,000


Maximum Pay: 7,00,000INR


About iBCScorp

Since 2006, iBCScorp has been serving clients with their technology needs on a project basis, outsourcing, or direct hire.