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Command Center Technical Operator

INDIA Tamil Nadu
Chennai

Months of experience required: 

At least 3 years of experience

Employment Type:

Job Title: Command Center Technical Operator

This position is for a top ranking bank in Europe, looking to fill up this position in the Chennai office.

Job Description

Job Title: Command Center Technical Operator

Department: Information Services Procurement Library (ISPL)

Date: May 2022

Location: Chennai 

CTC: 11-13Lpa

Note: Multiple openings available.

Position Purpose:
Ensure the supervision of the infrastructures and business applications of the organization.  
The command center operates in 24x7 and oversees, OPEN and Network platforms for level 1
activities (alerting/incident/requests)

DESCRIPTION OF THE MISSION:
« Command center / pilotage level 1 » activities consist of:

  • Supervising infrastructure services and application processing and business services
  • Controlling the availability of infrastructure services, applications, and business services
  • Applying the instructions and/or instructions referenced
    According to the defined KPIs and INS, in compliance with the referenced instructions.

Responsibilities
Direct Responsibilities:
Alert management (based on Netcool Operations Insight):

  • Take into account the alerts
  • Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
  • Create incident ticket

Incident Management (ServiceNow, group platform):

  • Take into account the Incident
  • Execute the instruction, Intervention, resolve and/or assign the Incident according to
    instructions and call the on-call duty according to service range
  • Document the ticket
  • Apply the instructions (AEL, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

  • Fulfill requests on the fly or at a fixed time
  • Participate in the realization of requested changes for which the Steering is a contributor

Contributing Responsibilities:

  • Contribute to improving the quality of service by proposing improvements
  • Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
  • Help build team spirit and integrate into the organization's culture
  • Collaborate with the organization's counterpart team and OPS support team
  • Contribute to the regular activity reporting and KPI calculation

Other/Specific Qualifications: 

  • Good communication
  • Compliance with procedures
  • To be focus
  • To be proactive

Education Qualifications

bachelor degree

Minimum Hard Skill Requirements

Operating System : Strong knowledges of regular system commands, Strong knowledge of batch schedulers.Linux / AIX activities: Service recovery, Creation/deletion of files/directory, Script launch, Changing file permissions, File move , File compression/decompressionWindows: Service recovery, Order launchAutosys: Job/box recovery, Relaunch Jobs at a certain Step, Purge jobset, Set jobs to Success, Job Status Check, Viewing logsControl M: Job/chain relaunch, Mount jobs/chains to plan, Modify jobs/chains, Cancel Job, Get Sysout, Change conditions or time conditionsNETWORK: Knowledge of network basics, terms, and technologies. Knowledge of regular network commands. (Router, switch, FW )

Preferred Skills

Behavioural Skills: 

  • Ability to collaborate / Teamwork
  • Attention to detail / rigor
  • Ability to deliver / Results driven
  • Ability to share / pass on knowledge

Transversal Skills: 

  • Ability to understand, explain and support change
  • Ability to inspire others & generate people's commitment
  • Analytical Ability
  • Ability to develop others & improve their skills

Minimum Pay: 11,00,000

-

Maximum Pay: 13,00,000INR

year

About iBCScorp

Since 2006, iBCScorp has been serving clients with their technology needs on a project basis, outsourcing, or direct hire.