Tonerman (Tonerman.com), located in Kaysville, Utah, is a toner re-manufacturing company.  They have been re-manufacturing toner cartridges for laser printers since 1988.  Tonerman ships anywhere.  They have next day shipping anywhere in Utah and will deliver in person and provide support for companies located in Salt Lake City, Ogden, Layton, Kaysville, Murray, North Salt Lake, Bountiful, and surrounding areas. There are many companies that provide cheap products, but after more than 20 years of experience in toner re-manufacturing, their product is high-quality and comes with a satisfaction guarantee. In order to improve their market penetration in Salt Lake City, Utah areas, and their ability to serve their clients who need printer support services, Toner Man is implementing an ERP system. ERP stands for Enterprise Resource Planning.  Many small to medium sized businesses don’t know what ERP is.  Typically a small business manages their business using Quickbooks, paper and a variety of other integrated or un-integrated disparate systems. Some Examples:

E-commerce example:

If a company had e-commerce and had online orders they might  download orders from the internet and import them into Quickbooks manually.  This is quite common, they might import the orders themselves, or just a monthly or weekly summary of orders so they can account for their online sales.  Information about their customers would then exist partly in Quickbooks and partly in their e-commerce system.

CRM – Sales Management Example:

If a company had sales staff they might manage their sales using paper, an in house CRM ( Customer Relationship Management System) like Act, or a hosted CRM solution like Salesforce.com, SugarCRM, and vtigercrm. The problem they encounter in any of these scenarios eventually is an integration problem. They have to import their customers into their accounting software if it is Peachtree or Quickbooks or whatever any time they get an order they have to copy the clients data into the accounting software.  Further, any time the sales person needs information about a customer – did they pay are things past due is there a hold on the account, did an address or phone number change, have we done business with this account etc. they have to ask the accountant.  Not having this information like an address change may be expensive for the guy who just made a call on that business. At the end of a year they may have different data for many accounts in each system.  Eventually if the company grows, the manual process breaks down and they have to figure out some way to integrate the systems.

OpenERP is an integrated Solution

By choosing OpenERP to for CRM – Customer Relationship Management, Tonerman is able to be way ahead of the game.  As their company grows and they migrate more of their business process to OpenERP their cost of doing business will decrease or stay the same rather than increasing because their processes will be more automated, they will be using less paper, and repeat entries will be eliminated.  Currently they are doing only CRM, but in the future they may also use the MRP – Manufacture Resource Planning to manage toner manufacturing module, HR-Human Resources Module to manage attendance, accounting to manage the books etc.  There is also e-commerce integration capability with Magento E-commerce.  If they use this with the accounting module for example they wouldn’t have multiple copies of product data – only one.

OpenERP CRM is being implemented with iBCScorp

Internet Business Consulting Services Corporation-iBCScorp.com headquartered in Saint George Utah is an OpenERP implementation and integration company.  They will be providing OpenERP Installation and maintenance.  They will also be training sales staff on OpenERP CRM, and completing the OpenERP Implementation using OpenERP 6.0.

Sales force productivity management

Tonerman looks forward to using OpenERP’s CRM capabilities to manage its sales force and continue to grow its client base, serving its clients across the Wasatch Front and nationwide.